A funeral plan lets you choose the type of funeral you want and pay for it in advance.

It fixes the cost of the funeral director services at today's prices and protects you and your loved ones from any potential rises in funeral costs in the future.

It helps protect your family from some of the stress and worry of arranging and paying for your funeral at a time which is will already be upsetting for your family.

A prepaid funeral plan is the easy way to arrange and pay for the essential elements of your funeral in advance and at today’s prices, so you don’t have to worry if funeral costs increase in the future.

You can choose what type of funeral you want and pay for the arrangements in advance.

Plans can be paid for in a lump sum, or in monthly instalments so you can choose a payment option to suit your budget

When the time comes, Avalon will pay the nominated Funeral Director to arrange your funeral.

Then, when the time comes, just one call to our 24/7 bereavement line will put the plan into motion. We will inform your Funeral Director, who will then take care of the arrangements as per your plan 

A traditional funeral plan includes the costs of the appointed funeral director to care for the deceased, to take care of the funeral arrangements including the handling the legal paperwork for the funeral to go ahead and includes a service at a crematorium or burial ground. These types of plans include a hearse to transport the deceased as well as the option to include limousines, a coffin and the funeral director will conduct the service on the day.  

There are also certain third-party costs associated with a funeral that the funeral director will pay on your behalf, such as doctor’s fees, crematorium fees, and ministers fees.

For people that don’t want all the fuss that comes with a traditional funeral it’s now possible to have funeral plan that includes a cremation without a service or mourners present (commonly known as a direct cremation), or family-led service at a crematorium.

To see exactly what is included in each Avalon funeral plan, including any disbursement allowance to contribute towards third party costs, please visit the relevant plan page; Cremation Only Plan, Celebration Plan, Standard Plan, Plus Plan and the Premium Plan.

Different plans and providers include different things in their plans, so please ensure you are aware of what you plan and includes and doesn’t include before making a purchase. 

Different plans and providers include and exclude different things in their plans, so it’s important to be aware of what the plan you’re considering includes.

Most importantly, an Avalon funeral plan does not include for the services of any funeral director not appointed by Avalon.

Some of the things most commonly not included in a funeral plan are venue costs to host a service including a church service, a wake, obituary notices in newspapers, floral tributes or any items requested in celebration of the deceased such as specialist hearses, memorial caskets, urns or scatter tubes, burial plots or headstones, hymn cards or orders of service and repatriation from outside of mainland Great Britain and Northern Ireland.

To see exactly what is not included in each Avalon funeral plan, including any disbursement allowance to contribute towards third party costs, please visit the relevant plan page; Cremation Only Plan, Celebration Plan, Standard Plan, Plus Plan and the Premium Plan.

We offer five funeral plans in the UK - Cremation, Celebration, Standard, Plus and Premium that vary in price depending on what kind of funeral you want and the features you require.

To see who much our plans cost please visit the relevant plan page; Cremation Only Plan, Celebration Plan, Standard Plan, Plus Plan and the Premium Plan.

We offer a range of flexible payment methods. You can either pay for your plan in full or spread the cost with affordable monthly payments.

You can pay in a lump sum or over 12 months with no additional charges.

You can pay by monthly instalments by paying a deposit now and spreading the cost over two to 15 years. This option is subject to a 5.2% annual instalment charge.

For further flexibility, you can increase your payments or pay off the outstanding balance at any point. Our payment options are designed to suit you and your needs, but the sooner you can pay off your plan, the cheaper it will be.

In accordance with the Avalon Promise, if you’ve chosen to pay for your plan by instalments over two or more years and pass away before it is fully paid, we’ll cover the cost of the services included in your plan.

If you die within the first 12 months, your chosen representative will have the option to pay the outstanding balance before the funeral. Or they can cancel the plan, subject to the costs shown above.

If you die within the first 12 months due to a sudden and unexpected accident outside of the plan holders control, you will be covered by the Avalon Promise.

Funeral director fees are the services paid to the funeral director for a funeral that includes a service. They include bringing the deceased into their care and preparing them for the funeral, preparation of the legal paperwork, making the arrangements with the crematorium or burial ground, and liaising with other third parties. The provision of suitable vehicles and pallbearers to attend on the day and conducting the services on the day.

For direct cremation, the services to care for the deceased, to make arrangements with the crematorium and to provide the committal are delivered by a trusted funeral services provider.

Third-party costs (known as disbursements) are the costs that the funeral director pays on your behalf, such as Doctor’s fees, crematorium or burial fees, and Ministers fees.

The Standard, Plus and Premium Plans include a disbursement allowance of £1,000 towards these costs which increase each year in line with the Consumer Price Index (CPI). See terms and conditions for more information.

The Cremation Only Plan includes all necessary third-party costs (Doctor’s fees and cremation fee) within the price of the plan.

The Celebration Plan includes the cremation fee and minster or celebrant fee to perform the funeral service.

Yes, our Standard, Plus and Premium plans can include additional products and services that the plan holder will have paid for in full or covered in the instalments over the term of the plan.

Any payments made into your plan for additional extras and contributions will increase in line with the Consumer Price Index (CPI) each year. See the UK plan terms and conditions for more information.

We have an extensive network of local and reputable Funeral Directors we work with in the UK and will allocate your plan to one local to you.

If you have a preferred Funeral Director in mind that we don’t currently have a relationship with, we will approach them on your behalf to accept your plan. If it is not possible to place your plan with your preferred Funeral Director we will suggest an alternative from our network.

We will allocate your plan to the most local funeral director in our network. We work with more than 1,800 trusted and reputable funeral directors in the UK.

At Avalon we visit all the Funeral Directors we work with in person to make sure that they meet our high standards and will provide your family with the personalised service you and they deserve. 

If you pay in full you can cancel within 30 days with no cancellation fee. After 30 days, we will refund all the monies paid into the plan less the cancellation fee.

If you pay by instalments you can cancel within 12 months with no cancellation fee. After 12 months, we will refund all the monies paid into the plan less the cancellation fee.

Our cancellation fee is £95 for our Cremation plan, £295 for our Celebration plan or £395 for our Standard, Plus and Premium plans.

Yes, if you need to make any changes to your plan, simply contact our customer service team.

However, if you wish to add extra services, additional costs may apply.

It is not possible to make changes to our Cremation only plan.

Yes, you can buy an Avalon funeral plan for a friend or family member.

Your plan can have two named plan holders and the plan can provide the products and services on the event of either the first or second plan holder’s death. This is a joint plan and will cover either person named on the Plan Certificate for one funeral only.

There is no additional charge for a joint plan but it will only cover one funeral. If you need to cover both funerals, then two plans will be needed.

If you have a second home in Spain, Portugal or Cyprus and either live or spend part of your time between these countries and the UK or Northern Ireland we offer dual certification on our Standard, Plus and Premium Plans.

This gives you the option to have a funeral in the UK or abroad. You can choose Dual Certification now if you already have a residence or if you move abroad to one of these countries after buying your plan. Just get in touch so we can update your address and assign a new Funeral Director to you.

Dual certification does not include repatriation. Please see the UK plan terms and conditions  or the Expat plan terms and conditions for more information.

When you make an application for an Avalon Funeral Plan we will not ask you any health questions and we don’t require you to undergo a medical examination.

Should you disclose a life limiting medical condition during your application we may ask you for more detail to establish if the funeral plan you have chosen is suitable under your specific circumstances.

Avalon funeral plans can be purchased by anyone aged 18 or over.  

If you are paying by monthly instalments, you must have made all payments before your 80th birthday.

Our funeral plans are designed to move with you and this includes if you buy a move to an expat area in Spain, Portugal or Cyprus or split your time between the UK and Northern Ireland and these countries. Just remember to let us know so we can update your address and assign a new Funeral Director if necessary. If you let us know this before the time of need, there will be no additional charge. This is called Dual Certification and applies to our UK Standard, Plus and Premium Plans only.

If you move to one of the expat areas in Spain, Portugal or Cyprus in which we operate, you can take your plan with you. Plus, if you split your time between one of these countries and the UK or Northern Ireland, your Avalon funeral plan will be valid in both countries, giving you extra peace of mind. This is called Dual Certification and applies to our UK Standard, Plus and Premium Plans only.

Yes, you can change the funeral director if the alternative funeral director is in our approved network.  Please give us a call and we can arrange this for you.

You can list Special Requests in your plan that will be retained with your plan documents and passed onto the Funeral Director at the time of your funeral. Special Requests include personal preferences for the day of the funeral such as:

• Dress code (colourful clothes, formal wear)
• Songs, hymns, readings for the service
• Flowers or charitable donations
• Alternative coffin to the one provided with the plan
• Specialist hearse or transport (such as a horse drawn carriage)
• Procession for the funeral cortege other than a direct route

If your Special Requests incur a cost these will have to be paid for by your Nominated Representative at time of need as they may not be covered by the Disbursement Allowance included in your plan.

If you choose to pay for your funeral plan in instalments, you can benefit from the Avalon Promise. Avalon will still provide all the services included in your plan if you pass away before your plan is fully paid if:

• You die as a result of an accident at any time
• Your plan has been in place for 12 months for a UK plan or 18 months for one of our Europe plans

This means your loved ones won’t have to make up the difference for the cost of the services in the plan and can focus on celebrating your life, instead of worrying about finding the money to pay for your funeral.

If you die within the first 12 months for UK plans or 18 months for our expat plans, your chosen representative will have the option to pay the outstanding balance before the funeral. Or they can cancel the plan and get a full refund.  

Full Avalon Promise terms, conditions and exclusions can be found in the UK plan terms and conditions or the Expat plan terms and conditions

Find out more about the Avalon Promise.

All our range of plans available today include the Avalon Promise if you choose to pay for your plan in monthly instalments.

To be eligible for the Avalon Promise you will be aged between 18 and 77 and paying for your plan over a period of two or more years.

Your plan must have been fully paid for by no later than your 80th birthday. The Avalon Promise commences after your plan has been in place for 12 months on our UK plans and 18 months on our European plans and as long as all payments are up to date.

If you are already an Avalon plan holder these plans include the Avalon Promise:

In the UK you may benefit from the Avalon Promise for the following funeral plans: Cremation Only, Direct Cremation, Cremation with Service, Celebration, Standard, Plus or Premium, or a Build Your Own plan online, purchased on or after 1st January 2019 in the UK and you’ve chosen to pay over two years or more and keep your payments up to date.

In Europe you may benefit from the Avalon Promise for the following funeral plan: Expat Simple or Plus plan in Spain or Portugal, or an Expat Plan in Cyprus on or after 1st August 2021 and you’ve chosen to pay over two years or more and keep your payments up to date.

Full Avalon Promise terms, conditions and exclusions can be found in the UK plan Terms and Conditions or the Europe plan Terms and Conditions

Find out more about the Avalon Promise.

If you have paid for your funeral plan upfront, you can cancel your plan within 30 days of the receipt of your Welcome Pack with no cancellation fee. If you cancel after 30 days following receipt of your Welcome Pack, we will refund all monies paid into the plan, less the cancellation fee.

If your plan is paid by instalments, you can cancel within 12 months of the receipt of your Welcome Pack with no cancellation fee. If you cancel after 12 months following receipt of your Welcome Pack, we will refund all monies paid into the plan, less the cancellation fee.

In the unlikely event of failure of Avalon there will be a reasonable likelihood that your funeral plan contract will be transferred to and continue to be carried out by another regulated funeral plan provider but that could potentially generate extra costs for you.

In the event that the relevant funeral plan contract will not continue to be carried out by us or another firm then you will receive a payment corresponding to your balance, but this may not be the full amount you’ve paid in.

Avalon are a member of the Financial Services Compensation Scheme (FSCS). Should Avalon be unable to meet its liabilities, you may be entitled to compensation from the compensation scheme. Further information about the scheme is available on the FSCS website: www.fscs.org.uk

Avalon is committed to providing a quality service and working in an open and accountable way that builds trust and respect with customers. One of the ways in which Avalon can continue to improve our service is by listening and responding to the views of our customers, and in particular by responding positively to complaints, and by putting mistakes right whenever appropriate.

If you wish to make a complaint, please contact us via email at complaints@avalonfuneralplans.com, by telephone on +44 (0)161 486 2020 or by writing to Complaints Department, Avalon Funeral Plans, Brooke Court, Lower Meadow Road, Handforth Dean, Wilmslow, Cheshire SK9 3ND.

If you have made a complaint and you are not satisfied with our response or you have not had our final response within 8 weeks of us receiving your complaint, you can refer your complaint free of charge to the:

Financial Ombudsman,

Service Exchange Tower,

London E14 9SR

Telephone: 0300 123 9123 or 0800 023 4567

E-mail: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk