1. Information about us

The Avalon Funeral Plan Website (referred to as ‘Our Website ’) is brought to you by the Avalon Trustee Company Limited.

Avalon Funeral Plans is a trading style of Avalon Trustee Company Limited (Company No: 02836336), and Avalon (Europe) Limited (Company No: 03773923) both with their registered Head Office in England: Brooke Court, Lower Meadow Road, Handforth Dean, Wilmslow, SK9 3ND

Avalon Group Companies are authorised and regulated by the Financial Conduct Authority (FCA). Our UK plans are provided through Avalon Trustee Company Limited and its FCA registration number is 965284. Our European plans are provided through Avalon (Europe) Limited and its FCA registration number is 965286.

Avalon has a European regional office in Spain: Avalon (Europe) Limited, Calle Albatera 1-68, Urb La Finca Golf, 03169 Algorfa, Alicante, Spain.

When we refer to “Avalon”, “Avalon Funeral Plans”, “we”, “us” or “our” we mean all of the Avalon Group of companies including Avalon Trustee Company Limited and Avalon (Europe) Limited.  Services to you may be provided by any Avalon Group company for all plans and you can execute your rights detailed in this privacy policy in the same way for any Avalon Group company.

Avalon is registered with the Information Commissioners Office in the UK under Z2182327 (Avalon Trustee Company Limited) and Z2182344 (Avalon Europe Limited).

We are a supplier member of the National Association of Funeral Directors (NAFD).

You can contact us through our website www.avalonfuneralplans.com by email at info@avalonfuneralplans.com or by phone: 0161 486 2020

Our Website Terms of Use (together with the documents referred to in it) (“Terms”) explain how you may use our Website. Use of our Website includes accessing, browsing, submitting forms/enquiries, posting/uploading comments, linking to and from our Website. Our Website has been designed for consumers resident in the UK and in those countries that we operate in. All of the material on our Website is published in English and subject to copyright.

Please read these Terms carefully before you start to use the Website. Use of the Website constitutes your acceptance of these Terms and your agreement to comply with them. If you do not accept any of these Terms, you should stop using the Website immediately. You can print a copy of these Terms for your reference. We reserve the right to amend these Terms. We will update our Terms from time to time and recommend that you check them regularly when visiting the Website to ensure you understand the Terms that apply at the time of use.

All of our products have their own Terms and Conditions and we ask that you read these first when considering applying for one of our plans. You will also find other Terms such as our Privacy Policy and Cookie Policy.

We may update and change the Website to reflect changes to our products, our users’ needs and our business priorities.

2. The nature of our website

Our Website is designed as a place for you to find information about the products and services provided by Avalon. You will be able to access information about our range of funeral plans and you will be able to arrange to speak to one of our agents to complete the purchase (and payments) of a funeral plan (the “Services”).

3. Using our website

The Website is for your personal use only and we remain the owners of the Website. Nothing in these Terms grants you any legal rights to our Website other than as necessary to enable you to access our Website. You agree not to modify, adjust, circumvent or delete any notices contained on our Website (including any intellectual property notices) and in particular any digital rights or other security technology embedded or contained within our Website.

You agree not to reverse engineer or decompile any parts of the Website.

We may prevent or suspend your access to our Website if you do not comply with any part of these Terms or otherwise at our sole discretion.

4. Our intellectual rights

The Website and all intellectual property rights in it including any content such as text, photographs, graphics and software are owned by us. Intellectual property rights means rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms.

Your use of any trade marks on our Website is strictly prohibited unless you have our prior written permission. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use. Any material taken from our Website must not be manipulated in any way and must be presented in its original format as displayed on our Website along with the accompanying text.

Our status (and that of all identified contributors) as the authors of content on our Website must always be acknowledged. None of the content from our Website may be used for commercial purposes without obtaining direct written permission from Avalon.

If you breach these Terms your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

5. Hyperlinks (links) and references to third party content

You will also find information and links to other services provided by Avalon and selected third parties which may be of interest to you. Where this information is provided by a third-party link we are not responsible for these websites, do not have control over them, and do not endorse them. Any such links or references are provided for your convenience and information only.

Your use of a third-party site will be governed by the terms of that third-party site. When you use a link from our Website it will be at you own volition and it is your responsibility to check the terms and conditions and privacy policy on any third-party website which you visit.

We reserve the right at any time and in our sole discretion to request that you remove all links or any particular link to our Website.

6. Accuracy of information and availability of our website

We take all reasonable steps to ensure that the content on our Website is accurate and up to date. The content is provided for general information only and is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

While we try to make sure that our Website is accurate, up-to-date, free from bugs and available for uninterrupted use, we cannot promise that it will be so. If you see content on our Website that you feel to be offensive of inaccurate please contact us at info@avalonfuneralplans.com or call us (Compliance) on 0161 486 2020.


7. Privacy policy

We process personal information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate and that, if it changes, you will tell us promptly.

8. Prohibited use

You may not use our Website:

  • in any way that breaches any applicable local, national or international law or regulation
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
  • for the purpose of deliberately harming or attempting to harm in any way
  • to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards

You must not misuse our Website or knowingly introduce viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful including denial-of-service attack or a distributed denial-of service-attack. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website.

We will report any such breach to the relevant authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

9. Limitation on our liability

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Our Website is for your personal lawful use only and we shall not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation;
  • or any indirect or consequential loss or damage.

Access to and use of our website is at your own risk and we cannot guarantee that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.

10. Applicable law

These Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you purchase your plan online from within one of the European countries that we operate in your statutory rights will apply within the legal jurisdiction of your European residency.

11. Suspension or withdrawal of our site

Our site is made available to you for free. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, restrict the availability of all or any part of our site for business and operational reasons.

12 Ownership

This Website is owned by Avalon Trustee Company Limited (Company No: 02836336), and Avalon (Europe) Limited (Company No: 03773923) both with their registered Head Office in England: Brooke Court, Lower Meadow Road, Handforth Dean, Wilmslow, SK9 3ND

Avalon Funeral Plans is a trading style of Avalon Trustee Company Limited

Avalon is registered with the Information Commissioners Office in the UK under Z2182327 (Avalon Trustee Company Limited) and Z2182344 (Avalon Europe Limited).

Enquires to UK email: info@avalonfuneralplans.com