Terms of Use

1. Information about us

The Avalon Funeral Plan Website (referred to as ‘Our Website ’) is brought to you by the Avalon Trustee Company Limited incorporated in England and Wales under company number 02836336 and having its registered office address at Unit A2 Brooke Court, Handforth Dean, Wilmslow, Cheshire, SK9 3ND (“we” and “our”). You can contact us in writing at our registered office address or by email or phone

Our Website Terms of Use (together with the documents referred to in it) (“Terms”) explain how you may use our Website. Use of our Website includes accessing, browsing, online purchases, posting/uploading comments, linking to and from our Website. Our Website has been designed for consumers resident in the UK and in those countries that we operate in. All of the material on our Website is published in English and subject to copyright.

Please read these Terms carefully before you start to use the Website. Use of the Website constitutes your acceptance of these Terms and your agreement to comply with them. If you do not accept any of these Terms, you should stop using the Website immediately. You can print a copy of these Terms for your reference. We reserve the right to amend these Terms. We will update our Terms from time to time and recommend that you check them regularly when visiting the Website to ensure you understand the Terms that apply at the time of use.

All of our products have their own Terms and Conditions and we ask that you read these first when considering applying for one of our plans directly through our Website. You will also find other Terms such as our Privacy Policy and Cookie Policy.

We may update and change the Website to reflect changes to our products, our users’ needs and our business priorities.

We are a supplier member of the National Association of Funeral Directors (NAFD).

2. The nature of our website

Our Website is designed as a place for you to find information about the products and services provided by Avalon. You will be able to access information about our range of funeral plans and you will be able to arrange the purchase (and payments) of a funeral plan online through our Website (the “Services”).

3. Using our website

The Website is for your personal use only and we remain the owners of the Website. Nothing in these Terms grants you any legal rights to our Website other than as necessary to enable you to access our Website. You agree not to modify, adjust, circumvent or delete any notices contained on our Website (including any intellectual property notices) and in particular any digital rights or other security technology embedded or contained within our Website.

You agree not to reverse engineer or decompile any parts of the Website.

We may prevent or suspend your access to our Website if you do not comply with any part of these Terms or otherwise at our sole discretion.

4. Our intellectual rights

The Website and all intellectual property rights in it including any content such as text, photographs, graphics and software are owned by us. Intellectual property rights means rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms.

Your use of any trade marks on our Website is strictly prohibited unless you have our prior written permission. You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use. Any material taken from our Website must not be manipulated in any way and must be presented in its original format as displayed on our Website along with the accompanying text.

Our status (and that of all identified contributors) as the authors of content on our Website must always be acknowledged. None of the content from our Website may be used for commercial purposes without obtaining direct written permission from Avalon.

If you breach these Terms your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

5. Hyperlinks (links) and references to third party content

You will also find information and links to other services provided by Avalon and selected third parties which may be of interest to you. Where this information is provided by a third-party link we are not responsible for these websites, do not have control over them, and do not endorse them. Any such links or references are provided for your convenience and information only.

Your use of a third-party site will be governed by the terms of that third-party site. When you use a link from our Website it will be at you own volition and it is your responsibility to check the terms and conditions and privacy policy on any third-party website which you visit.

We reserve the right at any time and in our sole discretion to request that you remove all links or any particular link to our Website.

6. Accuracy of information and availability of our website

We take all reasonable steps to ensure that the content on our Website is accurate and up to date. The content is provided for general information only and is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

While we try to make sure that our Website is accurate, up-to-date, free from bugs and available for uninterrupted use, we cannot promise that it will be so. If you see content on our Website that you feel to be offensive of inaccurate please contact us at compliance@avalon-trustee.co.uk or call us (Compliance) on 0161 486 2020.

7. Privacy policy

We process personal information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate and that, if it changes, you will tell us promptly.

8. Prohibited use

You may not use our Website:

  • in any way that breaches any applicable local, national or international law or regulation

  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect

  • for the purpose of deliberately harming or attempting to harm in any way

  • to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards

You must not misuse our Website or knowingly introduce viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful including denial-of-service attack or a distributed denial-of service-attack. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website.

We will report any such breach to the relevant authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

9. Limitation on our liability

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Our Website is for your personal lawful use only and we shall not be liable for:

  • loss of profits, sales, business, or revenue;

  • business interruption;

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation;

  • or any indirect or consequential loss or damage.

Access to and use of our website is at your own risk and we cannot guarantee that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.

10. Buying online from Avalon

When you buy a funeral plans online from us you will be protected Online by the Consumer Contracts regulations.

We will:

  • provide you with a full description of your plan

  • provide you with our contact details including our email address

  • list the steps involved when you place an order with Avalon

  • clearly explain how you can pay and include delivery options

  • take reasonable steps to inform you of obvious errors in your order and provide you with an opportunity to correct them

  • provide you with the total price of your plan including any instalment costs

  • make it clear to you at which point of the transaction you will be making your payment when you place your order with us online (a ‘pay now’ button)

  • within 24 hours provide you with a receipt of payment and confirmation of your online order

  • provide you with your plan documents within 7 days of your online order

  • provide you with a downloadable version of you funeral plan Terms and Conditions so that you can store or print them off

  • provide a 30-day cooling off period should you change your mind and return any money paid to you within 30 days of a plan cancellation

11. Applicable law

These Terms, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you purchase your plan online from within one of the European countries that we operate in your statutory rights will apply within the legal jurisdiction of your European residency.

This Website is owned by Avalon Trustee Company Limited, Brooke Court, Lower Meadow Road, Handforth Dean, Wilmslow, Cheshire, SK9 3N

Avalon Funeral Plans is a trading style of Avalon Trustee Company Limited, registered in England No. 02836336.

Registered with the Information Commissioners office under the number Z2182327 General Enquires to UK email: info@avalon-trustee.co.uk

Real reviews from real customers

I had a very helpful visit from David Cuthbert no hard sell. He explained everything fully and left me in no doubt this was definitely for me. It is such a good plan my sister-in-law also signed up. Would recommend this company to everyone.

Anna Bannerstaff

Real reviews from real customers

Very many thanks for taking me through the whys and wherefores of taking out a funeral plan. I can now rest a lot easier with the knowledge that my family will also have an easier time when my final day arrives.

David Blackcross

Contact us

Provide your details and click 'SUBMIT MY ENQUIRY'. Avalon will contact you by either email, phone or SMS message in reply to your enquiry. Please read and accept our Privacy & Cookie Policy and Terms of Use. We promise not to share your information. Thank you.;

Why choose Avalon

Award Winning Plan Provider

We’re officially the UK's Best Funeral Plan Provider for three years running, after thousands of people voted at the Personal Finance Awards.

Peace of mind with the Avalon Promise

If you pass away before your plan is fully paid we can cover the cost with the Avalon Promise.

Rated excellent by our customers on Trustpilot

We have over 3,000 reviews on Trustpilot and are rated 'Excellent' by our customers. For over 25 years we’ve helped over 85,000 people feel reassured their funeral is planned and paid for.

Safe and secure

Your money is kept in an independent Trust.

Local Funeral Directors

We work with over 1,800 local, independent Funeral Directors – that’s more than the Co-op (1,079) or Dignity (1,200) which means you can feel reassured you and your family will have support close by.