Customers are at the heart of everything we do
To ensure every one of our customers receive an excellent service, we invest heavily in the training of our teams.
This means that no matter who you speak to, everyone understands who Avalon is and why we’re different. They will provide you with all the information you need so you can make the best decision for you.
From taking out your funeral plan to discussing or changing your plan, we’re here to guide you through your options and make sure you have everything you need to make an informed choice.
But, don’t take our word for it.
We’ve been recognised by the UK's Personal Finance Awards as ‘Best Funeral Plan Provider’ for four consecutive years in 2019-20, 2020-21, 2021-22 and 2022-23 for our dedication to delivering phenomenal service to our customers. As well as this, We have over 3,000 reviews on Trustpilot and are rated 'Excellent' by our customers. For over 25 years we’ve helped over 100,000 people feel reassured their funeral is planned and paid for.