Hello, we’re Avalon, the UK’s most trusted funeral plan provider.

With over 25 years’ experience, Avalon are experts in helping you and your loved ones plan for the future and create memories that will last a lifetime.

We understand that, just like every person, every funeral is unique and our team is dedicated to ensuring that you and your loved ones can plan a send-off that reflects the individual. We provide funeral plans in the UK and across mainland Europe, including expat plans for Spain, Cyprus and Portugal, meaning we can help you and your loved ones, no matter where you’ve found home.

Compare our Funeral Plans

So, why choose an Avalon plan?

Based in leafy Cheshire, we have a growing team on hand to ensure that you always have someone to speak to. We also offer home visits by our nationwide team of advisors, that can take the time to sit down and talk through your options. We pride ourselves on delivering a personal and supportive service for what can be a sensitive subject to some.

We also have a diverse range of plans, suitable for all wishes and budgets and our award-winning team of more than 1,800 funeral directors across the UK means that we can support you wherever you live.

Customers are at the heart of everything we do

To ensure our 85,000 customers receive an award-winning service, we invest heavily in staff training. This means that no matter who you speak to, our staff understand who we are, why we’re different and the best way to help you. From taking out your policy to discussing or changing your plan, we’re here to guide you through your options and make sure you have everything you need to make an informed choice. But, don’t take our word for it.

We’ve been recognised by The Personal Finance Awards 2019-20 and 2020-21 as ‘Best Funeral Plan Provider’ for two consecutive years our dedication to delivering phenomenal service to our customers. As well as this, we’ve been awarded five stars across TrustPilot and Defaqto for our Premium plan, meaning we’re the UK’s most trusted funeral plan provider.

Complete peace of mind with the Avalon Promise

The Avalon Promise means that if you pass away before your funeral plan is fully paid for, you can still get the funeral services included in your Avalon plan.

For example, if you take out a plan over 10 years and pass away during the instalment term with payments still left to pay, we won't ask your family or representative to pay the remaining instalments before the plan can be used.

This means that your loved ones will have one less thing to worry about.

Find out more about the Avalon Promise

Safe and Secure

We are regulated in the UK by the Funeral Planning Authority (FPA), which exists to protect consumers. The funds for your funeral are sent to an independent trust account to ensure that your money is held securely and with over 25 years’ experience in funeral planning, we have the right tools to support every individual.

Record your legacy with LifeLocker

LifeLocker is our free, online tool that helps you securely store your life and legacy. Keep your story safe for future generations, or share with friends and family. It is also the perfect space to share important documents with your loved ones.

When you purchase an Avalon funeral plan, you’ll get unlimited access to LifeLocker’s tools - so that you can record, write and upload memories. This means that you can share them for future generations - leaving a legacy for the future.

Get started today with your free LifeLocker account.

We help you find the perfect plan...

No cold calls

At Avalon, we don’t cold call or target recently bereaved people. Everyone we speak to has asked for more information about funeral plans.

Highly trained advisors

We have a team of expert advisors who speak to thousands of families every month over the phone, via video calls, and in the comfort of their own homes (dependent on Coronavirus restrictions). They’ll talk you through our funeral plans, making sure you understand the details.

Time to consider your options

We want our customers to be happy with the plan they’ve bought. That’s why we won’t rush you to make a decision and will give you all the information you need.

A safe and secure Trust

The money for your funeral plan is kept safe in an independently-held Trust. And as a registered member of the Funeral Planning Authority, Avalon follows strict guidance on how that Trust should be managed.

...so that you're remembered the way you want to be

24-hour bereavement line

Our bereavement phone line is open 24/7 for when your loved ones need us. When the time comes, our support team will set everything in motion for your funeral arrangements.

Local Funeral Directors

Your nominated local Funeral Director will help your family and friends arrange your funeral and take care of you until the day of the service. We visit Funeral Directors in person to make sure that they meet our high standards. Our Funeral Director network has carried out over 12,000 funerals for our customers.

Transparent disbursements contribution

Disbursements are the extra costs of a funeral that aren’t Funeral Director fees. This contribution increases every year with the Consumer Price Index and is there to help cover costs outside of our control, such as the cremation or cemetery fees. Sometimes there may be a shortfall which your family will need to cover – when there's a shortfall on average our families fund an additional £146 for cremation-related disbursements (average paid from July 2017 to June 2018).

Making sure everything goes smoothly

After the funeral, our quality assurance team are there to listen to any comments or suggestions from your next of kin. We value your loved ones’ opinions.