Based in leafy Cheshire, we have a growing team on hand to ensure that you always have someone to speak to. We also offer home visits by our nationwide team of advisors, that can take the time to sit down and talk through your options. We pride ourselves on delivering a personal and supportive service for what can be a sensitive subject to some.
We also have a diverse range of plans, suitable for all wishes and budgets and our award-winning team of more than 1,800 funeral directors across the UK means that we can support you wherever you live.
Customers are at the heart of everything we do
To ensure our 85,000 customers receive an award-winning service, we invest heavily in staff training. This means that no matter who you speak to, our staff understand who we are, why we’re different and the best way to help you. From taking out your policy to discussing or changing your plan, we’re here to guide you through your options and make sure you have everything you need to make an informed choice. But, don’t take our word for it.
We’ve been recognised by The Personal Finance Awards 2019-20 and 2020-21 as ‘Best Funeral Plan Provider’ for two consecutive years our dedication to delivering phenomenal service to our customers. As well as this, we’ve been awarded five stars across TrustPilot and Defaqto for our Premium plan, meaning we’re the UK’s most trusted funeral plan provider.