1. WELCOME TO AVALON FUNERAL PLANS
Our Terms and Conditions explain how our plans work and how any changes can be made to your plan by us or you.
These terms and conditions apply to our range of funeral plans : Balmoral, Highgrove, Windsor Way sold in the UK.
We use terminology such as “you”, “your”, “I” and “my”. When we use these words, we mean the person the plan is for. When we use the words “Funeral Directors”, we’re talking about the Funeral Directors we have a relationship with.
We have carefully selected the Funeral Directors we work with to ensure we offer the very best service and can provide funerals across the UK.
When we use the word “representative”, we’re talking about the person who’ll arrange your funeral when you die. This may be a family member, personal friend or a solicitor.
We’ll also use the words “we”, “us” and “our”. When we use these words, we mean The Avalon Trustee Company Limited.
Avalon Funeral Plans has been approved by the Funeral Planning Authority Limited as a Registered Provider.
Your plan is an agreement between you and us. Your agreement is made up of these terms and conditions, your application form and your plan certificate. You’ll get your plan certificate and a welcome letter when you buy your plan and your certificate will confirm what’s included.