Terms and conditions for Avalon’s standard funeral plans
Our aim: Our plans will give you and your loved ones protection from the risk of rising funeral costs and ensure that your family isn’t faced with difficult choices at a challenging time.
Welcome to Avalon Funeral Plans
Thank you for choosing an Avalon funeral plan. This document has been designed to provide all the information you need about your plan.
Our Terms and Conditions explain how our plans work and how any changes can be made to your plan by us or you.
These terms and conditions apply to our range of funeral plans: Balmoral, Highgrove, Windsor Way sold in the UK from 1st January 2019.
We use terminology such as “you”, “your”, “I” and “my”. When we use these words, we mean the person the plan is for. When we use the words “Funeral Directors”, we’re talking about the Funeral Directors we have a relationship with.
We have carefully selected the Funeral Directors we work with to ensure we offer the very best service and can provide funerals across the UK.
When we use the word “representative”, we’re talking about the person who’ll arrange your funeral when you die. This may be a family member, personal friend or a solicitor.
We’ll also use the words “we”, “us” and “our”. When we use these words, we mean The Avalon Trustee Company Limited.
Avalon Funeral Plans has been approved by the Funeral Planning Authority Limited (FPA) as a Registered Provider.
Your plan is an agreement between you and us. Your agreement is made up of these Terms and Conditions, your application form, and your plan certificate. You’ll get your plan certificate and a welcome letter when you buy your plan, and your certificate will confirm what’s included.
1 Who can buy a plan?
2 What information will you need and how will it be used?
3 How does my plan work?
4 What is the Avalon Promise?
5 How will my money be held?
6 What is dual certification?
7 What’s included in my plan?
8 What’s not included in my plan?
9 How do I pay?
10 How do I make changes?
11 How do I cancel?
12 How do I make a complaint?