Avalon Funeral Plans are committed to treating everyone with respect. Our teams are expected to maintain high standards of professionalism and to ensure that we provide the kind of service you expect. We welcome your feedback, both when we get it right and when we don’t. If at any time you are not happy with the service that we have provided, please contact us.
You can make a complaint by either writing or speaking to us and you will find our contact details below.
Please state your concerns and how you would like us to resolve the issue. It will help us if you can provide any reference or plan numbers, relevant dates and the names of anyone you may have spoken to in respect of your concern.
We will acknowledge receipt of your complaint within 7 business days and aim to resolve your complaint within 30 days of receipt whenever this is reasonably possible.
We will investigate your complaint and send you a reply confirming our findings. We’ll clearly explain the reasons behind our decision and what action we’ll take to put things right, if appropriate.
If you live in the UK and your complaint has not been resolved to your satisfaction, then contact should be made with the Funeral Planning Authority of which Avalon Trustee Company Limited is a registered provider www.funeralplanningauthority.com, Tel. 0845 601 9619. The Authority provides an independent conciliation and arbitration service through The Chartered Institute of Arbitrators. Plan Providers are bound by an arbitrator’s decision, subject to the right of the Plan Provider or the customer to seek a review of the decision.
I had a very helpful visit from David Cuthbert no hard sell. He explained everything fully and left me in no doubt this was definitely for me. It is such a good plan my sister-in-law also signed up. Would recommend this company to everyone.
Very many thanks for taking me through the whys and wherefores of taking out a funeral plan. I can now rest a lot easier with the knowledge that my family will also have an easier time when my final day arrives.
For extra peace of mind, if you pass away before your plan is fully paid, Avalon can still provide all the services outlined in your plan. We’re the only provider that works with local independent Funeral Directors to offer this security.
We have over 2,000 reviews on Trustpilot and are rated 'Excellent' by our customers. For over 25 years we’ve helped over 70,000 people feel reassured their funeral is planned and paid for.
Your money is kept in an independent Trust and we are regulated by the Funeral Planning Authority.
We work with over 1,800 local, independent Funeral Directors – that’s more than the Co-op (1,079) or Dignity (1,200) which means you can feel reassured you and your family will have support close by.
Avalon Funeral Plans is a trading style of Avalon Trustee Company Limited, registered in England No. 02836336.
Registered office: Brooke Court, Lower Meadow Road, Handforth Dean, Wilmslow, SK9 3ND. Registered with the Information Commissioners office under Z2182327 (Avalon Trustee Company Limited), Z2182344 (Avalon Europe Limited) and ZA242950 (Avalon Direct Limited).
Copyright © 2018 - Avalon Trustee Company Limited
