Frequently Asked Questions

Here are some of the questions we get asked most often and the answers to them.

What is a funeral plan?

A funeral plan lets you choose the type of funeral you want and pay for it in advance.

It fixes the cost of the funeral director services at today's prices and protects you and your loved ones from any potential rises in funeral costs in the future.

It helps protect your family from some of the stress and worry of arranging and paying for your funeral at a time which is will already be upsetting for your family.

Why should I choose Avalon?

Avalon has been established for over 25 years with over 100,000 customers all happy in the knowledge that their funeral is all planned and paid for.

Avalon was voted the “Best Funeral Plan Provider” 3 years running in the Personal Finance Awards and is rated excellent on Trustpilot with over 3,000 customer reviews.

We understand that every funeral is unique and our friendly team of funeral plan specialists will help you chose a plan that is right for you.

We provide funeral plans in the UK and also for expats in Spain, Portugal and Cyprus.

Will my money be held securely?

We recognise that your plan represents a significant financial outlay. So, to properly protect this expenditure, the money you pay into your plan is held in an established, independently managed Trust, until the time that it’s needed.

Avalon ensures that the Trust always has enough funds to provide the funerals of all our customers. But in the unlikely event that Avalon were to fail, the FSCS scheme guarantees to find an equivalent funeral plan replacement or financial compensation, which may be less than you paid in.

For more information see the UK plan terms and conditions or Expat plan terms and conditions.

What is a funeral plan?
Why should I choose Avalon?
Will my money be held securely?

A funeral plan lets you choose the type of funeral you want and pay for it in advance.

It fixes the cost of the funeral director services at today's prices and protects you and your loved ones from any potential rises in funeral costs in the future.

It helps protect your family from some of the stress and worry of arranging and paying for your funeral at a time which is will already be upsetting for your family.

Tell me more...

Avalon has been established for over 25 years with over 100,000 customers all happy in the knowledge that their funeral is all planned and paid for.

Avalon was voted the “Best Funeral Plan Provider” 3 years running in the Personal Finance Awards and is rated excellent on Trustpilot with over 3,000 customer reviews.

We understand that every funeral is unique and our friendly team of funeral plan specialists will help you chose a plan that is right for you.

We provide funeral plans in the UK and also for expats in Spain, Portugal and Cyprus.

Tell me more...

We recognise that your plan represents a significant financial outlay. So, to properly protect this expenditure, the money you pay into your plan is held in an established, independently managed Trust, until the time that it’s needed.

Avalon ensures that the Trust always has enough funds to provide the funerals of all our customers. But in the unlikely event that Avalon were to fail, the FSCS scheme guarantees to find an equivalent funeral plan replacement or financial compensation, which may be less than you paid in.

For more information see the UK plan terms and conditions or Expat plan terms and conditions.

Why choose Avalon?

Award-winning funeral plan provider

Our plans are award-winning. We’ve been voted the 'Best Funeral Plan Provider' at the Personal Finance Awards every year since 2019. Not only that, but our Premium Plan is also Defacto 5* rated.

Avalon Promise for extra peace of mind

If you pass away before your plan is fully paid Avalon will still provide all the services in your plan once you’ve had your plan for 12 months in the UK or 18 months in the EU.

Rated excellent by our customers on Trustpilot

We have over 3,000 reviews on Trustpilot and are rated 'Excellent' by our customers. For over 25 years we’ve helped over 100,000 people feel reassured their funeral is planned and paid for.

Safe and secure

The money you pay for your plan is paid into an independently managed Trust and is held and safeguarded until the time it is needed to pay for the funeral. Avalon ensures that the Trust always has enough funds to provide the funerals of all our customers. But in the unlikely event that Avalon was to fail, the FSCS scheme guarantees to find an equivalent funeral plan replacement or financial compensation, which may be less than you paid in.

Local funeral directors

We work with local funeral directors to provide the funeral when the time comes. You can be sure that every one of the funeral directors in our network - 1,800 funeral directors in the UK and over 70 funeral directors in over 600 locations across Spain, Cyprus and Portugal - will deliver the high standards and personalised service you expect, and you and your family deserve.

Real reviews from real customers

Contact Us

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Contacting us from Europe:

Go to the European Contact Page