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What customers say about our specialist advisors
Avalon’s knowledgeable, dedicated team are specialists in funeral planning. They’ll visit you and explain the benefits of a funeral plan in the comfort of your own home. They’re there to give you the information you need to make the decision that’s right for you.
Here are just a few of the thousands of real customer reviews on Trustpilot about our specialist advisors.
Beth Pemberton, North West senior advisor
Peter Marshall, North East advisor
“The agent sat and explained everything to us in detail, he was very nice and patient.”
William, February 2019
“Very helpful and explained everything to us, no pushy sales.”
Kathleen, February 2019
“The friendly way everything was explained to us made talking about it less of a chore. We did not feel under any pressure whatsoever to take out a funeral plan.”
Danny, January 2019
“I found Kirsten Wright plan advisor very understanding and patient when explaining the plan to me and my husband. We felt very relaxed as if we had known her a long time.”
Veronica, December 2018
“The lady who came to visit my wife and me was so courteous and made us feel so good, she is a credit to your company.”
Rod and Rose, February 2019
“Tessa came to my home and she was so lovely and friendly, she put me at my ease and l felt like l had known her for years!”
Louise, February 2019
Alison Brown, South Coast advisor, and Kirsten Wright, South West advisor
Ben Livingston, South West advisor
See more customer reviews on Trustpilot
Avalon is rated ‘Excellent’ by over 1,000 customers on Trustpilot. We've been established for over 25 years with over 70,000 customers all happy in the knowledge that their funerals are planned and paid for.
Frequently Asked Questions
What will my appointment be like?
First of all, your advisor will introduce themselves and show their Avalon ID. They’ll show you all the benefits of an Avalon plan and explain how a funeral plan can help you beat rising funeral costs. They may ask you questions in order to understand what you’re looking for, or talk to you about why you’re thinking of buying a funeral plan.
If you do choose to buy a plan with Avalon, your advisor can talk you through payment options and help you with the paperwork.
How long does an appointment take?
It depends on how many questions you have! Some people just want a quick overview of our plans, while others want to go through all the finer details over a cup of tea – either is fine with us.
Ask as many questions as you want, or ask our advisor to go over something again if you need to. The main thing is that you understand our plans and have the information you need to make the decision that’s right for you.
Can I have a friend or family member with me?
Of course. In fact, we think it’s a great idea to have someone else there with you to listen and ask questions. Feel free to invite a friend or family member to attend your appointment.
Will there be any health questions?
No, there are no medical checks or health questions when you buy an Avalon funeral plan. Our advisors won’t ask you any personal medical questions and you’re guaranteed to be accepted for our plans.
I’ve booked an appointment but can no longer make it. How do I rearrange?
If you can no longer attend your appointment, please let us know by calling 0800 014 9112. We’ll be happy to rearrange, or you can speak to a funeral plan advisor on the phone.
What will my appointment be like?
How long does an appointment take?
Can I have a friend or family member with me?
Will there be any health questions?
I’ve booked an appointment but can no longer make it. How do I rearrange?
First of all, your advisor will introduce themselves and show their Avalon ID. They’ll show you all the benefits of an Avalon plan and explain how a funeral plan can help you beat rising funeral costs. They may ask you questions in order to understand what you’re looking for, or talk to you about why you’re thinking of buying a funeral plan.
If you do choose to buy a plan with Avalon, your advisor can talk you through payment options and help you with the paperwork.
It depends on how many questions you have! Some people just want a quick overview of our plans, while others want to go through all the finer details over a cup of tea – either is fine with us.
Ask as many questions as you want, or ask our advisor to go over something again if you need to. The main thing is that you understand our plans and have the information you need to make the decision that’s right for you.
Of course. In fact, we think it’s a great idea to have someone else there with you to listen and ask questions. Feel free to invite a friend or family member to attend your appointment.
No, there are no medical checks or health questions when you buy an Avalon funeral plan. Our advisors won’t ask you any personal medical questions and you’re guaranteed to be accepted for our plans.
If you can no longer attend your appointment, please let us know by calling 0800 014 9112. We’ll be happy to rearrange, or you can speak to a funeral plan advisor on the phone.
Don’t want a home visit?
If a home visit doesn’t sound like it’s for you, don’t worry. Click 'get a quote' to make an enquiry and one of our advisors will call you back to discuss your perfect funeral plan. Or you can buy now online.
Why choose Avalon
Peace of mind with the Avalon Promise
If you pass away before your plan is fully paid we can cover the cost with the Avalon Promise. Please see our T&Cs for details or speak to our friendly customer services team on 0161 486 2020.
The UK’s most trusted funeral plan provider
Our service is second to none. But don’t just take our word for it - we have over 2,500 reviews and are rated 'Excellent' by our customers on Trustpilot. Avalon is a leading provider of funeral plans, established for over 25 years with over 85,000 customers all happy in the knowledge that their funerals are planned and paid for.
Safe and secure
We are regulated in the UK by the Funeral Planning Authority (FPA), which exists to protect your interests, so you can relax knowing that we will ensure you get the funeral you paid for when it’s needed.
Funeral plans to suit your needs
Choose from our range of funeral plans, or you can tailor your own funeral plan to meet the specific needs of you and your family. You can pay in full, or spread the cost with affordable monthly payments over the term of your plan.
